Performance data from hospital clients now available for ROI Online® technology
KING OF PRUSSIA, Pa. – June 19, 2012 – MRO Corp., a leader in disclosure management services and applications for healthcare organizations, today announced that their release-of-information (ROI) system, ROI Online®, has received performance ratings by KLAS, a healthcare technology research firm that specializes in monitoring and reporting the performance of software, services, medical equipment and infrastructure vendors.
As the first ROI company to be researched and rated by KLAS, MRO has been evaluated by a sample of the company’s customer hospitals. KLAS continues to reach out to other customers in an effort to provide the most accurate review of MRO’s services. Evaluations are weighted in five key areas: sales and contracting; implementation and training; service and support; general; and overall.
“Our customer satisfaction, referrals and client testimonials are the driving forces behind building our company’s client base. We asked our client hospitals to help improve ROI and disclosure management processes across the industry by providing KLAS researchers with an honest evaluation of our services,” says Dan Heist, MRO’s CEO. “We are proud to be the first ROI vendor to receive KLAS ranking, and we are very pleased with the results to date. MRO encourages our current and prospective clients to view our performance data on the KLAS website.”
MRO’s performance results are published and continually updated on the KLAS website within the newly-developed Release of Information category, as well as cited in the KLAS 2012 Mid-Term Performance Review: Software & Services, released on June 15, 2012.
MRO’s ROI Online is a web-based, release-of-information software system that enables healthcare organizations to improve compliance, enhance customer service, increase policy enforcement, decrease turnaround time and leverage technology.
About MRO Corp.
MRO, a leader in disclosure management solutions for healthcare organizations, provides electronic release-of-information (ROI), payer audit compliance and tracking, accounting of disclosures (AOD), meaningful use and patient portal services. MRO’s disclosure management applications and services can be deployed as a common tracking platform across the healthcare entity, spanning HIM, radiology, the business office, outpatient clinics and a number of other departments. Through a proprietary disclosure management platform and market-specific expertise, MRO facilitates the secure exchange of Protected Health Information (PHI) between the healthcare provider and third-party requesters. MRO partners closely with their customers, enabling facilities to achieve a higher level of compliance oversight, mitigate risk, enhance the revenue cycle, improve customer service, and assume more control over the disclosure management process. For additional information, visit www.mrocorp.com.
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery of healthcare, by independently measuring vendor performance for the benefit of healthcare provider partners, consultants, investors, and vendors by collecting accurate, honest and impartial provider experiences. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors. For more information, go to www.klasresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.