Direct Trusted Agent accreditation ensures adherence to data processing standards and compliance with security infrastructure, integrity and trusted identity requirements

NORRISTOWN, Pa. – January 13, 2015MRO, a leader in secure, compliant and efficient exchange of Protected Health Information (PHI), today announced it has achieved full accreditation with the Direct Trusted Agent Accreditation Program (DTAAP) for Health Information Service Providers (HISPs) from DirectTrust and the Electronic Healthcare Network Accreditation Commission (EHNAC). MRO was previously accredited in February 2014; this latest accreditation is valid through February 2018.

Direct Trusted Agent accreditation recognizes excellence in health data processing and transactions, and ensures compliance with industry-established standards, HIPAA regulations and the Direct Project. Through the consultative review process, EHNAC evaluated MRO in areas of privacy, security and confidentiality; technical performance; business practices and organizational resources as it relates to Directed exchange participants.

In addition, EHNAC reviewed the organization’s process of managing and transferring PHI and determined that the organization meets or exceeds all EHNAC criteria and industry standards. Through completion of the rigorous accreditation process, the organization demonstrates to its constituents, adherence to strict standards and participation in the comprehensive, objective evaluation of its business.

“Endorsed by the Office of the National Coordinator (ONC) for Health Information Technology (HIT), the Direct Trusted Agent Accreditation Program ensures that organizations like MRO establish and uphold a superior level of trust for their stakeholders,” said Lee Barrett, executive director of EHNAC. “The need in the marketplace for guidance and accountability in health information exchange is undeniable, and we applaud MRO’s commitment to the highest standards in privacy, security and confidentiality.”

MRO offers a suite of PHI exchange and disclosure management solutions including Direct technologies that provide a secure, compliant and efficient way to exchange PHI electronically. MRO’s HISP solution, MRODirect®, adheres to federal HIT standards, supports CCD formats, and can integrate with third-party EMR platforms using SOAP + XDR/XDM protocols. As a healthcare-specific email solution, MRODirect easily integrates with a provider’s overall PHI disclosure management workflow and is a secure alternative to faxing documentation that contains PHI.

“At MRO, our mission with Direct Secure Messaging is to help our clients realize efficiency and security improvements when exchanging PHI,” said Charlie Wilson, chief information officer for MRO. “DirectTrust and EHNAC are the best partners with whom we can help our clients achieve enhanced workflows and efficiencies, and we are proud to be recognized by these organizations for our high levels of privacy and security compliance.”

DirectTrust is a three-year old, non-profit, competitively neutral, self-regulatory entity created by and for participants in the Direct community, including Health Internet Service Providers (HISPs), Certificate Authorities (CAs), and Registration Authorities (RAs), doctors, patients and vendors, and supports both provider-to-provider as well as patient-to-provider Direct exchange. DirectTrust recently received a Cooperative Agreement Award from ONC as part of the Exemplar HIE Governance Program. DirectTrust serves as a forum and governance body for persons and entities engaged in Directed exchange of electronic health information as part of the eHealth Exchange. DirectTrust’s Security and Trust Framework is the basis for the voluntary accreditation of service providers implementing Directed health information exchange. The goal of DirectTrust is to develop, promote and, as necessary, help enforce the rules and best practices necessary to maintain security and trust within the Direct community, consistent with the HITECH Act and the governance rules for the eHealth Exchange established by ONC, DirectTrust is committed to fostering widespread public confidence in the Direct exchange of health information. To learn more, visit

The Electronic Healthcare Network Accreditation Commission (EHNAC) is a voluntary, self-governing standards development organization (SDO) established to develop standard criteria and accredit organizations that electronically exchange healthcare data. These entities include accountable care organizations, electronic health networks, EPCS vendors, eprescribing solution providers, financial services firms, health information exchanges, health information service providers, management service organizations, medical billers, outsourced service providers, payers, practice management system vendors and third-party administrators. EHNAC was founded in 1993 and is a tax-exempt 501(c)(6) nonprofit organization. Guided by peer evaluation, the EHNAC accreditation process promotes quality service, innovation, cooperation and open competition in healthcare. To learn more, visit, contact, or follow us on Twitter, LinkedIn and YouTube.

About MRO
MRO empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). These solutions include a suite of PHI disclosure management services comprised of release of information, government and commercial payer audit management and accounting of disclosures. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. MRO additionally supports its clients’ current and future initiatives, including interoperability, meaningful use and health information exchange. To learn more, visit