This white paper provides insights, education and strategies to help hospitals, health systems and other healthcare provider organizations address issues that arise when attorneys solicit copies of medical records—often through record retrieval companies (RRCs)—under the guise of patient-directed requests.  Serving as an essential guide to understanding and mitigating financial, legal and privacy risk, the paper covers the five following areas:

  • Perceived loophole in OCR guidance
  • Increasing volumes of attorney requests under the guise of patient-directed requests
  • Detrimental impact to healthcare systems and their patients
  • Recognizing the misuse of patient-directed requests for medical records
  • Steps for combating the issue