Technology supports higher levels of service; improved ROI workflow efficiencies, accuracy and compliance levels

NORRISTOWN, Pa. – February 18, 2016 – MRO, a leader in the secure, compliant and efficient exchange of Protected Health Information (PHI), released today results from its six-month partnership with Lancaster General Health/Penn Medicine (LG Health/Penn Medicine), a 689-bed health system in Lancaster, PA. By leveraging MRO’s Release of Information (ROI) services and MROeLink® technology, LG Health/Penn Medicine successfully integrated MRO’s ROI Online® solution with its Epic electronic medical record (EMR), enhancing ROI workflows and mitigating breach risk. The organization also reported strengthened customer service and improved morale among the health information management (HIM) staff.

LG Health/Penn Medicine is one of MRO’s first clients to implement MROeLink, a suite of health information technology (HIT) integrations that automates multiple ROI workflow steps and removes the need to dual-log ROI requests in the MRO and Epic systems. This technology has cut logging and additional processing times in half, in addition to reducing errors by eliminating the need to re-key information into two systems.

Additional quality assurance (QA) was realized from MRO’s proprietary IdentiScan® data integrity application within the ROI Online platform. The application, which uses optical character recognition technology to identify and correct comingled patient records, further secured LG Health/Penn Medicine’s risk mitigation process and has prevented 11 potential breaches in the six months since go-live.

“As a HIMSS7 organization, our health system prides itself in staying on top of technology,” said Charlotte Walton-Sweeney, RHIT, director of HIM for LG Health/Penn Medicine. “We found an opportunity to be a part of something new and great with MRO and saw immediate improvements. By eliminating dual data entry and automating so many steps of the ROI workflow with our MRO and Epic integration, the whole process is more efficient and there is a decrease in errors. Plus, the added QA with IdentiScan has brought our compliance to new levels.”

“With LG Health/Penn Medicine’s reputation and fervor in helping patients, and other requesters of medical records, receive their health information in a timely and protected manner, we are honored to partner with them to help improve their ROI process,” said Steve Hynes, CEO for MRO. “Sharing common interests in service and technology, we anticipate this partnership with LG Health/Penn Medicine to continue to ensure the highest standards of quality are provided to their community.”

To learn more, read LG Health/Penn Medicine’s story here.

About Lancaster General Health/Penn Medicine
Lancaster General Health/Penn Medicine (LG Health/Penn Medicine), a member of the University of Pennsylvania Health System (Penn Medicine), is a 689-licensed bed not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare). Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

About MRO
MRO empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). These solutions include a suite of PHI disclosure management services comprised of release of information, government and commercial payer audit management and accounting of disclosures. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. MRO additionally supports its clients’ current and future initiatives, including interoperability, meaningful use and health information exchange. To learn more, visit