Protected health information disclosure management firm is cited as consistent high performer, ready to expand
The KLAS performance report names MRO the overall highest performing ROI services vendor, outperforming the two other vendors included in the report. Only three ROI service providers had statistically adequate client bases to be included in the report.
Findings in the report included:
- On a 100-point scale, MRO’s reported overall performance score is 90.4.
- MRO’s performance ratings for overall satisfaction, quality of service staff and turnaround time are rated highest among the vendors.
- MRO is noted as the consistent high performer and well-rounded firm with good communication, good employees and strong delivery of ROI services.
- 95 percent of MRO’s clients say they would hire the company again, a percentage much higher than the other vendors.
- MRO has the proven scalability to meet large client needs and implementations.
Quality is a key theme related to MRO’s services throughout the report, highlighting “top notch employees and outstanding customer service.” KLAS’s research found that MRO clients appreciate the responsiveness of the vendor’s customer service and say they can always speak with someone when they need to. The report states “MRO has proven the ability to scale and provide quality ROI services to both large and small clients.”
One surveyed HIM director said, “We don’t see any issues with MRO being able to scale to meet our needs. When we asked to amend our contract, we were asking for a couple of FTE equivalents, and since that time we have lost some key staff members. So, MRO is ready to expand. Our experiences with them have all been either very good or excellent. They are very reputable.”
“MRO is honored to be consistently recognized by KLAS as the best overall performer in release of information,” said Stephen Hynes, CEO of MRO. “Client feedback provided to KLAS is a strong indicator of client satisfaction levels. As MRO onboards more of the nation’s top health systems, we are making the necessary investments in technology and people to ensure we continue delivering the highest levels of service quality while meeting the needs and expectations of our clients.”
MRO has consistently received high performance scores, receiving “Category Leader” designation for release of information in the 2013-2018 “Best in KLAS Software & Services” reports. KLAS’s website and reports are a compilation of research gathered from interviews with healthcare professionals and payers. KLAS data and reports represent the combined opinions of people from provider organizations comparing how their vendors, products and/or services performed when measured against participants’ objectives and expectations. The findings are not meant to be conclusive data for an entire client base.
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.
MRO, the KLAS-rated #1 provider of release of information (ROI) solutions since 2013, empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of protected health information (PHI). In addition to ROI, MRO’s suite of PHI disclosure management solutions is comprised of government and commercial payer audit management, business office medical record attachment, and accounting of disclosures services and technologies. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. To learn more, visit www.mrocorp.com.
Becky McLaughlin, MRO, (610) 994-7500, ext. 353