MRO is the Category Leader for ROI in 2015/2016 Best in KLAS report

NORRISTOWN, Pa. – January 28, 2016 – MRO, a leader in the secure, compliant and efficient exchange of Protected Health Information (PHI), announced today it has been named Category Leader for the release of information (ROI) services market segment as part of the 2015/2016 Best in KLAS: Software & Professional Services report. This is MRO’s third year in a row receiving this honor.

Every year, KLAS researchers collect feedback from thousands of healthcare providers to provide an honest, accurate and impartial overview of vendor performance in the industry. The Category Leader award is given to the software and services vendor/solutions that have outperformed all others in their specific field. It is entirely based on provider feedback.

As the 2015/2016 Category Leader, MRO was rated No. 1 for ROI by its clients with an overall performance score of 91.9 out of 100 — the highest score among KLAS-rated vendors in that market segment. KLAS scores are weighted in the following key areas: sales and contracting; implementation and training; service and support; and general and overall services.

MRO was evaluated by a sample of healthcare providers using its ROI Online® solution. MRO’s ROI Online is a cloud-based solution that empowers healthcare organizations to drive compliance, standardize PHI disclosure processes, increase policy enforcement, decrease turnaround time, improve customer service and easily document all disclosures.

“We are ecstatic and proud to be recognized as the KLAS leader for Release of Information for the third year running,” said Steve Hynes, CEO for MRO. “Our continuously upward-trending performance scores and positive comments from clients are a testament to our unwavering focus on service, quality and innovation. We use KLAS feedback as one of the key measurements of our success, in addition to direct client feedback and our extremely high client retention rate.”

In addition to being the 2013, 2014 and 2015/2016 Category Leader for ROI, KLAS also named MRO the leader for quality and overall performance in ROI in the June 2015 HIM Services Performance 2015: Coding, Transcription, Release of Information report. In that report, 100 percent of surveyed MRO clients said they would partner with MRO again.

To review MRO’s KLAS performance data and read comments from their customers, please visit

About MRO
MRO empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). These solutions include a suite of PHI disclosure management services comprised of release of information, government and commercial payer audit management and accounting of disclosures. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. MRO additionally supports its clients’ current and future initiatives, including interoperability, meaningful use and health information exchange. To learn more, visit

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at