Health system integrates tracking and reporting module to effectively manage Recovery Audit Contractor (RAC) requests

KING OF PRUSSIA, Pa. – October 27, 2008 – MRO Corp., the market leader of shared-service, release-of-information (ROI) solutions for healthcare providers, today announced an agreement to provide Henry Ford Health System (HFHS) with RAC Tracker Online, a Web-based, request management program that enables hospitals to effectively manage the entire Recovery Audit Contractor (RAC) audit process.


Under this agreement, the Detroit-based health system will integrate RAC Tracker Online with its existing release-of-information software from MRO, ROI Online™. The module will allow HFHS to manage incoming RAC requests from initial audit through the appeals process and payment resolution. In addition to tracking all aspects of the process, RAC Tracker Online will create detailed trend analyses, identifying steps to be taken by HFHS in order to enhance the claims process and avoid future audits.

“As a large health system, maintaining compliance and meeting all the deadlines with the sheer volume of requests we might receive would prove to be an overwhelming task without automated tracking software,” says Matt Wolocko, a compliance officer at Henry Ford Health System. “Through the use of MRO’s RAC Tracker Online, our organization will be able to more effectively respond to requests for information and opportunities for appeal during the coming RAC audits.”

“MRO continually reaches out to its customers for feedback during product development and Henry Ford Health System has been one of the driving forces behind RAC Tracker Online,” says John Walton, vice president of client relations for MRO. “We value our partnership with the organization’s HIM and compliance teams, as they have been instrumental in identifying opportunities to upgrade both our ROI and RAC solutions. HFHS understands the importance of managing RAC requests and identifying opportunities to improve its clinical and financial documentation for these audits.”

RAC Tracker Online allows healthcare organizations to coordinate RAC processing workflow; organize provider requirements, process summaries, error analyses and deadlines; capture requested documentation and RAC-related correspondence; and manage ROI, financial and RAC reporting.

About MRO Corp.

MRO is the market leader of shared-service, release-of-information (ROI) solutions for healthcare providers. By continually enhancing its proprietary technology and utilizing the latest in software and document capture systems, MRO provides simple, effective, and affordable ROI solutions that integrate with daily workflow processes for both paper-based and electronic record systems. For additional information, visit MRO on the Web at

About Henry Ford Health System

Henry Ford Health System, one of the country’s largest health care systems, integrates primary and specialty care with research and education. It includes the 900-member Henry Ford Medical Group, five owned hospitals, the 572,000-member Health Alliance Plan, 25 primary care centers and many other health-related entities located throughout southeastern Michigan. For more information about Henry Ford Health System, visit