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Training & Education Program


Training & Education

Protected Health Information (PHI) disclosure rules and regulations are constantly changing. To stay ahead, healthcare organizations need employees who are trained on the most up-to-date HIPAA regulations and Release of Information (ROI) requirements at the federal, state and facility level. MRO invests heavily in the hiring, training and education of its processing center and field staffs to develop the most knowledgeable employees in the industry and ensure the best client experience.

Training quality is ensured through MRO Academy, which is a rigorous and required online educational and testing platform for all employees that includes instruction and/or requires demonstrated proficiency for the following:

  • HIPAA privacy & security
  • ROI procedures
  • Certified Release of Information Specialist (CRIS) Test from AHIOS
  • Coaching for improper disclosure incidents
  • MRO’s ROI Online® disclosure management platform
  • Customer service
  • New manager coaching skills and essentials
  • Client-specific procedures

MRO employees also have access to more than 4,500 video lessons on more than 150 websites, applications and topics that will improve competency in today’s work environment (i.e. Microsoft Office, Twitter, LinkedIn, etc.)

To learn more about how MRO’s highly trained employees are providing a level of ROI implementation and support you expect, check out our clients’ experiences.


“MRO’s staff is extremely efficient and well-trained. We have seen a significant reduction in call volume and our turnaround times have greatly improved as well. With MRO, we have received various compliments on our superior customer service and that was previously a rare occurrence. I would honestly say that this is the best ROI vendor I have ever had the pleasure of working with.”

Linda Bugdanowitz, RHIA, CHP, CCS, CPHQ, CPCS, CPMSM

HIM Consultant