Health information management has seen many new processes quickly evolve during the COVID-19 pandemic. COVID-19 forced the healthcare industry to change how healthcare is delivered, with telehealth taking a front row seat. Rules and regulations around telehealth are currently relaxed to accommodate this change in the interaction between patient and provider.

As a result, it is necessary to review and update documentation practices, content, policies and procedures, while upholding patient privacy and confidentiality. Consents may also need to be updated for telehealth visits, especially if unsecured connections are used. Now is the time for health information professionals to take the lead to ensure workflows are in place for documenting, sharing and storing telehealth encounters.