Optimize existing technology infrastructure to gain workflow efficiencies, saving time and budget
MROeLink is a suite of interfaces between ROI Online and various electronic health record (EHR) systems, which automates previously manual steps to improve accuracy and drive efficiency. When enabling the interoperability of MROeLink, the previously mundane logging, extracting of patient information, and archiving of the patients records are effortlessly automated. Rounding out the enterprise wide disclosure management resource, MRO offers flexible interoperability to meet certain compliance and workflow demands, such as audit defense systems and electronic health records.
These interfaces, collectively known as MROeLink, improve efficiency and reduce errors:
Enables health information management (HIM) staff to electronically access patient identifiers, demographics and encounter history directly within the MRO ROI Online platform, eliminating the need for copying or retyping information.
Medical Records Intake
Moves patient records from the hospital network into the ROI Online system, streamlining the export process, bypassing EMR print server delays and minimizing the need to repeatedly switch between systems.
Epic Release Module Synchronization
Automatically synchronizes requester information and delivery status between ROI Online and Epic’s release module.
Request Documentation Archiving
Sends ROI request documentation, such as cover letters and patient authorizations, to the hospital’s enterprise document management (EDM) system, so that the hospital can retain a copy without having to scan the documentation into two systems.
Rounding out the enterprise wide disclosure management resource, MRO offers flexible interoperability to meet certain compliance and workflow demands, such as audit defense systems and electronic health records.
Virtual Front Desk Solutions
The current environment encourages contactless human interactions and business transactions. MRO’s Virtual Front Desk solutions provide a more efficient patient medical record request workflow, through an unstaffed, virtual front desk. Consumers can now use a web application, similar to others they have used, to request their medical records. They can choose where their records should be sent and what format (i.e. mail, email, CD) they would like to receive them.
Virtual front desks have several intake options that can be made available more widely throughout a hospital. Instructions on how to request PHI records can be placed at all patient engagement points, such as information desks, admitting departments, ED, HIM, radiology, labs and other departments.
MRO eXpress is an application to streamline patients medical record requests through an electronic format that connects directly into the enterprise wide ROI workflow. Patients are provided the flexibility to request records no matter the time or place, through a link on the client’s website, that can be accessed on any device (desktop, laptop, tablet, or mobile). MRO eXpress enables HIM staff to bypass time consuming data entry workflows and provide a standard output (PDF). The output file includes the elements to complete the information request, validate identity and acquire appropriate signature, thereby driving time and cost savings, in addition to providing an optimal patient experience.