ROI Workflow You Can Rely On
40 Holes. 1 Plug.
Every day, you’re dealing with up to 40 patient information disclosure points in your health system. That means 40 potential holes where Protected Health Information (PHI) could be shared improperly in the Release of Information (ROI) process.
You want to take advantage of innovations and new technologies, especially if they increase efficiency and standardize HIM processes, but you don’t want to increase risk of PHI breach in the process.
Perhaps you already have an ROI vendor that isn’t delivering their end of the bargain. Or, maybe you’re still trying to determine how to standardize your own ROI process. Maybe you have a backlog of ROI requests that is impossible to manage because your staff turnover is high.
Are you looking for a quality ROI workflow solution that you can faithfully rely on? One that will standardize your process, accurately manage requests and ultimately make you a more proactive leader?
You need a partner with industry leading experts to ensure that technology is secure and compliant.
Watch for more detail on how MRO’s quality ROI workflow can centralize and standardize your process.
Why You Can Rely on MRO’s Quality ROI Workflow
3-Point Quality Assurance
MRO’s 3-point quality assurance system combines advanced technology and workflow with highly trained staff to catch errors before they go out the door. We make sure the right records get to the right people as quickly as possible.
The result? 99.99% accuracy.
Centralized Workflow
MRO partners with you to centralize and fulfill your ROI requests, end to end. We handle all requests for you—even the most difficult ones—layering in quality checks along the way.
The result? Faster turnaround time and satisfied customers.
World-Class Service
Our staff is here for you, every day. With the most highly trained team in the industry, we are up to date on the latest federal, state and facility regulations. And, our focus on service means your customers get exactly what they need.
The result? Service you can depend on.
KLAS has ranked MRO the #1 provider of ROI services each year since 2013.
With MRO’s high-quality ROI workflow, you fill all 40 PHI disclosure holes with one plug. One solution you can depend on for accurate management of all ROI requests no matter where they occur within your health system.
A True Partnership for Your Success
“In the months that followed the final selection of MRO as our new partner, the MRO implementation team and the LMC IS team demonstrated an extraordinary complement of expertise, talent and professionalism. The onsite visits to meet with LMC staff provided a unique opportunity to engage all players, and to foster confidence and comfort with the new partnership.”
Assistant Vice President of Health Information Management (HIM), Lexington Medical Center
Corporate Headquarters
& National Service Center
1000 Madison Avenue, Suite 100
Norristown, PA 19403
(610) 994-7500
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Why Partner with MRO
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- Network of support and expertise for clients and staff. MRO’s in-house experts are seasoned well-respected thought leaders with years of experience providing innovative solutions to client’s everyday challenges.
- Certified Release of Information Specialist (CRIS) certified onsite staffing with a deep ROI knowledge and understanding provide HIPAA compliant ROI services. Our investment in the hiring, training and development benefit our clients by minimizing errors associated with high turnover.
- Ongoing leadership training, on-demand education, classroom instruction and employee engagement programs to grow our employees to better support our clients. Tri-annual leadership training, newsletters, our Everyday Heroes recognition program and other engagement tools foster a strong sense of culture and prepare our employees to deliver unparalleled service.
- MRO's Executive Leadership stays informed by clients to ensure future needs are met. Our clients have a voice in future services. MRO's Client Advisory Board (CAB) is made up of our client volunteers providing input and expertise to help ensure MRO meets the continually changing needs driven by an evolving industry. CAB members meet several times a year to network and discuss current challenges, market shifts, and ever-changing needs to foster actionable solutions for future success.
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Government audit requests and appeals letters are designated with priority status, added to a priority-processing queue and receive special handling by a dedicated audit team.
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Corporate Headquarters
1000 Madison Avenue, Suite 100
Norristown, PA 19403
(610) 994-7500
STAY CONNECTED