Record Requests610-994-7500

Training and Education


Training and Education

Protected Health Information (PHI) disclosure rules and regulations are constantly changing. To stay ahead, healthcare organizations need employees who are trained on the most up-to-date HIPAA regulations and Release of Information (ROI) requirements at the federal, state and facility level. MRO invests heavily in the hiring, training and education of its onsite and offsite ROI staff to develop the most knowledgeable employees in the industry and ensure the best client experience.

Training quality is ensured through MRO Academy, a rigorous and required online educational curriculum for all MRO employees that includes instruction and/or requires demonstrated proficiency in the following areas:

  • Privacy and security
  • Customer service
  • ROI procedures
  • Coaching for improper disclosure incidents
  • MRO’s ROI Online® disclosure management platform
  • Certified Release of Information Specialist (CRIS) Test from AHIOS
  • New manager coaching skills and essentials
  • Client-specific procedures

MRO employees also have access to more than 4,500 video lessons on more than 150 websites, applications and topics that will improve competency in today’s work environment (i.e., Google Drive, Microsoft Office, Twitter, LinkedIn, etc.).

To learn more about how MRO’s highly trained employees are providing a level of ROI expertise and support you expect, check out our clients’ experiences.


“MRO’s staff is extremely efficient and well-trained. We have seen a significant reduction in call volume and our turnaround times have greatly improved as well. With MRO, we have received various compliments on our superior customer service and that was previously a rare occurrence. I would honestly say that this is the best ROI vendor I have ever had the pleasure of working with. The implementation was smooth and the application is very friendly, with superior reporting capabilities.”

Linda Bugdanowitz , RHIA, CHP, CCS, CPHQ, CPCS, CPMSM

HIM Consultant