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KLAS Rated Release of Information

KLAS Rated #1 for Release of Information

Why Clients Rate MRO #1 for Release of Information Services

MRO is the KLAS rated #1 provider of Release of Information services since 2013, consistently outperforming competitors in each year’s “Best in KLAS” report. Additionally, MRO is the leader for overall performance and service quality in two KLAS performance reports covering the service segment: “HIM Services Performance 2015: Coding, Transcription, Release of Information” and “Release of Information 2018: Who Delivers Most Consistently Across Customers?”

Discover some of the reasons so many MRO clients say they would hire us again! Download our executive summary of KLAS reports to see how MRO compares with other ROI vendors.

What’s included in MRO’s executive summary of KLAS reports?


Based solely on feedback from thousands of providers, this award is given to the software and services vendor/solutions that outperforms all others in the following key areas: sales and contracting; implementation and training; service and support; and general and overall services.


MRO continues to have higher performance scores than competitors in each year’s Best in KLAS report. MRO’s average performance score over the past 6 years has increased by 3.97%. See the performance score chart and details in our summary report.


Findings in KLAS’s 2018 ROI report indicate that MRO surpasses competitors in overall satisfaction, quality of service staff and turnaround time. A key theme in the report is MRO’s high-quality service. Download the summary to see the graph.

Plus, read comments from HIM professionals about MRO’s service, quality, technology and proven scalability to meet large client needs and implementations.

“We don’t see any issues with MRO being able to scale to meet our needs. When we asked to amend our contract, we were asking for a couple of FTE equivalents, and since that time we have lost some key staff members. So, MRO is ready to expand. Our experiences with them have all been either very good or excellent. They are very reputable.” – HIM Director

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