The Quest for a Better Records Request Strategy
In an article published in For The Record magazine, MRO’s Don Hardwick, Vice President of Client Relations and Account Management, offers his recommendations and solutions to help make the medical record request process less challenging for providers and patients.
Don Hardwick, vice president of client relations and account management with MRO, agrees with the report’s assessment of current patient frustrations. “As a provider of release of information services, we hear the same things. Patients are trying to get information either for themselves as a historical document to better direct and understand their own course of care or to share with consulting physicians for follow-up treatment,” he explains. “There are delays and frustrations that occur not only due to immediate access but also in verifying the legitimacy of the request from the patient.”