MRO receives accolades for customer service department, strategy, and woman of the year in customer service.
For the fourth year in a row, MRO’s teams were recognized by the Stevie Awards group for providing exceptional service to two sets of customers: hospitals and health systems that partner with the company for Release of Information (ROI) services, and patients and other third-party entities that request copies of patient medical records.
The three 2020 awards are “Customer Service Department of the Year—Healthcare, Pharmaceuticals, and Related Industries,” “Woman of the Year in Customer Service,” and “Best Customer Satisfaction Strategy.”
Woman of the Year in Customer Service
For the first time, MRO’s Anne Apostol, director of requester services, is a Silver Stevie Winner for her contributions to the Requester Services team at our National Service Center. Anne was recognized for improving customer service efficiency, rapidly growing her department while maintaining training quality levels, engagement and employee satisfaction, and expanding the operations of the contact center across our multi-state operational hub for a seamless service delivery.
Best Customer Satisfaction Strategy
MRO’s dedicated implementation team received Bronze honors for their workflow strategy to onboard new clients onto MRO’s platform and services. The strategy involves reassessing existing processes to identify gaps and make improvements where necessary, as well as creating new processes to achieve a normal state of operations efficiently and effectively for optimal client outcomes. This is the second year in a row the implementation team has been recognized.
Customer Service Department of the Year—Healthcare, Pharmaceuticals, and Related Industries
For the third year in a row, MRO’s operations team was specifically recognized as a Silver Stevie Winner for organizational cohesiveness among its two service units—a centralized National Service Center and the front-line client operations group that works at the company’s client facility sites.
“We are honored to be acknowledged by the Stevie Awards program for our customer service,” said Stephen Hynes, CEO for MRO. “Over the years, MRO has gained ongoing recognition for quality, service and innovation through a variety of awards from third-party groups such as the Stevie Awards and KLAS. I am very proud that our teams are receiving this level of appreciation for their hard work and effort.”
In 2019, MRO was awarded four Stevie awards for “Best Customer Satisfaction Strategy,” “Customer Service Department of the Year—Healthcare,” “Best Use of Technology in Customer Service”, and “Customer Service Training Team of the Year.” In 2018, MRO was recognized for superior customer service with two Silver Stevie awards for “Customer Service Department of the Year” and “Customer Service Training of the Year.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
MRO, the KLAS-rated No. 1 provider of release of information (ROI) solutions since 2013, empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant, and efficient exchange of Protected Health Information (PHI). In addition to release of information, MRO’s suite of PHI disclosure management solutions includes government and commercial payer audit management and accounting of disclosures services and technologies. MRO’s quality technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. To learn more, visit www.mrocorp.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie Awards recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Press contact information:
Stephanie Kindlick, MRO, (610) 994-7500, ext. 353