MRO rated No. 1 for ROI in 2017 Best in KLAS: Software & Services report
KLAS researchers collect feedback from thousands of healthcare providers each year to offer an honest, accurate and impartial overview of vendor performance in the industry. The Category Leader designation is awarded to the software and services vendor/solutions that have outperformed others in their respective fields; it is based entirely on provider feedback.
As the 2017 Category Leader, MRO was rated No. 1 for ROI with an overall performance score of 93.7 out of 100, an increase from 91.9 in the 2015/2016 Best in KLAS: Software & Services report. KLAS scores are weighted in the following key areas – sales and contracting, implementation and training, service and support, and general and overall services.
“We believe our rising performance score, year over year, reflects MRO’s ongoing commitment to service and quality, and increased client satisfaction,” said Stephen Hynes, CEO for MRO. “We are very proud to be recognized again as a leader and innovator in PHI disclosure management.”
A sample of healthcare providers using MRO’s ROI Online® solution evaluated the disclosure management company. ROI Online is a cloud-based solution that empowers healthcare organizations to standardize PHI disclosure processes, and improve PHI disclosure accuracy and efficiency. Technology features of ROI Online include IdentiScan®, a record integrity application that prevents the release of comingled records, and MROeLink®, which enables integrations with Epic’s ROI module.
To review MRO’s KLAS performance data and read comments from MRO clients, please visit www.klasresearch.com.
MRO empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). These solutions include a suite of PHI disclosure management services comprised of Release of Information, government and commercial payer audit management and accounting of disclosures. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. MRO additionally supports its clients’ current and future initiatives, including interoperability, meaningful use and health information exchange. To learn more, visit www.mrocorp.com.
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. To learn more about KLAS and our reports, visit www.KLASresearch.com.
Becky McLaughlin, MRO, (610) 994-7500, ext. 353