NORRISTOWN, Pa. – Aug. 21, 2020  MRO, a leader in the secure, compliant and efficient exchange of Protected Health Information (PHI), announced today the availability of MRO Virtual Front Desk™ solutions. The current healthcare environment calls for the implementation of contactless, virtual medical record request channels to meet the needs of patients and ensure more efficient release of information (ROI) workflow solutions.

“As a company, we saw the need to provide virtual options to our clients and their patients, for a number of reasons, such as budget restrictions and increased patient demand for access to their records,” says Matthew O’Connor, MRO’s chief client officer. “The COVID-19 pandemic prompted the need for contactless interaction, and MRO has responded by providing a more seamless patient medical record request experience that increases patient satisfaction and drives efficiencies in the ROI workflow.”

MRO Virtual Front Desk solutions are tailored to fit clients’ requirements, with minimal IT engagement from the provider. The configured solutions are accompanied by full implementation support including employee and patient education, signage, remote processing support for all patient requests, and access to MRO’s patient advocate program. By shifting operations to MRO Virtual Front Desk solutions, hospitals and health systems can more efficiently process patient requests via contactless interactions and provide a more satisfactory patient experience, while focusing on patient care.

As part of the configurable solutions, MRO launched MRO eXpress™, a contactless request intake web application with patient request tracking capabilities. The web-based application streamlines patient medical record requests through an electronic format that is accessible via phone or laptop. MRO eXpress guides patients through the process of making direct requests for their records at any time, any place.

Hospitals and health systems can feel confident in their partnership with MRO, as the company continues to provide leading technology and service solutions to address provider challenges. More information on MRO Virtual Front Desk solutions, including a demo of MRO eXpress, can be requested at

About MRO

MRO, the KLAS-rated No. 1 provider of release of information (ROI) solutions since 2013, empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant, and efficient exchange of Protected Health Information (PHI). In addition to release of information, MRO’s suite of PHI disclosure management solutions includes government and commercial payer audit management and accounting of disclosures services and technologies. MRO’s quality technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. To learn more, visit