Patient Advocate Program

The Patient Advocate role was initiated to focus on patient satisfaction via a support network dedicated to providing targeted assistance to patients experiencing confusion, frustration or perceived difficulty regarding the medical record retrieval process. Our Patient Advocate provides specialized support to patients, with a heightened sense of compassion and empathy, by expeditiously identifying and resolving urgent issues, while also simplifying and facilitating navigation through the Release of Information (ROI) process. This role drives resolution and coordinates necessary remediation with applicable internal and external stakeholders.

All Patient Advocate issues are logged and tracked to ensure expeditious handling with a complete and satisfactory resolution. The Patient Advocate is a lifeline for patients, offering the utmost in distinguished service, no matter the issue, whether it pertains to the ROI process of not. The Patient Advocate connects patients to the right people or places to answer their questions and solve their problems. The Advocate stays engaged until patients are fully satisfied, regardless of what follow up or issue coordination is required.