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Understanding the Release of Information Process

The Release of Information (ROI) process is complex, with up to 45 steps from start to finish. According to the Association of Health Information Outsourcing Services (AHIOS), various ROI steps can be grouped into these main sections:

  • Logging, tracking and verifying requests
  • Retrieving patient Protected Health Information (PHI)
  • Protecting sensitive information
  • Releasing authorized information
  • Completing and invoicing the request

MRO’s Quality-Infused Release of Information Workflow Process

One of the ways MRO’s Release of Information workflow yields an impressive 99.99% accuracy rate is through multi-tiered Quality Assurance processes, cutting-edge technology and highly trained, experienced people.

Click here for a comparison of traditional ROI workflows and MRO’s quality-infused ROI workflow.

Stephanie Kindlick

Stephanie Kindlick

As the Senior Director of Marketing, Stephanie Kindlick oversees all aspects of Marketing at MRO Corp., including brand strategy, demand generation, and client engagement. Over the past 15 years, she has held several Marketing leadership positions throughout the healthcare information industry with responsibilities including thought leadership, driving demand for solutions, and growing profitable brand identities. Stephanie earned her Bachelor of Arts in Public Relations from East Carolina University, and Master’s in International Marketing from Saint Joseph’s University’s Haub School of Business.

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