MRO Completes Paperless Process for Disability Information Requests
Automated, end-to-end transactions now possible for healthcare sector that accounts for more than 20% of all release-of-information requests
The new e-Request feature automatically interfaces with the Social Security Administration (SSA) to securely obtain requests for medical records from state disability offices to healthcare providers. MRO’s system presents the requests to the hospital’s Health Information Management (HIM) department as an inbound electronic request for records. The HIM staff is then able to validate the request and upload the requested medical records into the MRO system for secure electronic delivery back to the SSA.
Previously, healthcare providers received disability requests via the mail and administrative time was spent opening the mailed documents and logging in the general patient information. The new e-Request feature eliminates the clerical time spent processing the mail and logging the request into the ROI database.
“This milestone mirrors the U.S. government’s initiative to move toward use of electronic transmissions for disability requests in lieu of paper-based systems,”said CEO of MRO, Stephen Hynes. “With such a high percentage of the nation’s requests coming in on behalf of disabled individuals, MRO worked to implement a process that would offer timeliness, efficiency, and true, end-to-end automation with no paper transactions anywhere in the process. This new method can reduce the turn-around time for a disability request to just 24 hours from the time the state office requests the record until it is uploaded into their system for claims adjudication.”
MRO’s flagship software, ROI Online allows healthcare providers to exert more control over the ROI process, efficiently respond to ROI requests, leverage EMR systems, and streamline delivery to internal requesters.
About MRO Corporation
MRO is the market leader of shared-service, release-of-information (ROI) solutions for healthcare providers. By continually enhancing its proprietary technology and utilizing the latest in software and document capture systems, MRO provides simple, effective, and affordable ROI solutions that integrate with daily workflow processes for both paper-based and electronic record systems. For additional information, visit MRO on the Web at www.mrocorp.com.
Press contact information:
Becky McLaughlin, MRO, (610) 994-7500, ext. 353