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Mississippi Baptist Health System

Mississippi Baptist Health System

Background Summary

Mississippi Baptist Health System is a healthcare organization, which includes hospitals and clinics that receive around 43,000 Release of Information (ROI) requests annually, not including walk-in requests. Prior to partnering with MRO, Mississippi Baptist processed their ROI requests using an in-house model.

In 2015, HIM leadership implemented MRO’s outsourced solution to benefit from sophisticated workflows, innovative technology, and additional staff resources. With new systems in place, they could better meet the challenges of an evolving HIM space, including the rising tide of government and commercial payer audits.

By adding MRO staff onsite, Mississippi Baptist was able to drive improved quality and productivity. They also benefitted from the support teams at MRO’s National Service Center. Some key results of the partnership between Mississippi Baptist and MRO include improved patient satisfaction, time savings, decreased breach risk exposure and financial savings involving payer audits.

Complete the form to read the full case study, “From In-House to Outsourced Release of Information.”

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