Kim Charland, BA, RHIT, CCS
Director, Revenue Cycle Services
In her role as Director of Revenue Cycle Services for MRO, Charland is responsible for the development and expansion of MRO’s Protected Health Information (PHI) disclosure management solutions for hospital and health system business offices. She has almost 30 years of healthcare consulting experience in Revenue Cycle Management (RCM) and Health Information Management (HIM). Prior to joining MRO and for 25 years, she held multiple positions within Medical Learning (MedLearn), now known as Panacea Healthcare Solutions, which included Senior Vice President of Clinical Consulting Services, Senior Vice President of Clinical Innovation and Publisher of VBPmonitor. She also co-hosted ICD10monitor’s weekly internet broadcast, Talk-Ten-Tuesday. Charland is an active member of the American Health Information Management Association (AHIMA) and currently serves in AHIMA’s House of Delegates; she is the Past President of the New York Health Information Management Association (NYHIMA) and District of Columbia Health Information Association (DCHIMA). Additionally, Charland is a member of the Healthcare Financial Management Association (HFMA) and the National Association for Healthcare Quality (NAHQ). Charland is an established speaker and author on RCM, HIM and hospital value based payment topics; she sits on the Wolters Kluwer MediRegs Product Advisory Board. Charland received her B.A. from Skidmore College.