Choosing the right vendor can be a challenging and daunting task, especially if your current service has been in place for a long time. Whether the service being considered for outsourcing options is in-house or with another vendor, the key to a successful transition is in the planning. Defined tasks and milestones are required to ensure a normal state of operations is achieved as efficiently and effectively as possible, keeping the end goal in mind—optimal outcomes for the organization, the vendor, and most importantly, the customer.

This virtual roundtable takes a close look at the real-life experiences of three HIM experts during their service vendor transitions. Topics include the challenges, lessons learned, and practical strategies that help ensure quality service and a lasting collaborative partnership. Facilitated by Angela Rose, MHA, RHIA, CHPS, FAHIMA, vice president of implementation services at MRO, the discussion focuses on each expert’s type of vendor transition: transcription, EHR, and ROI.