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Hospitals and Health Systems

Hospitals and Health Systems

MRO’s software and services allows hospitals and health systems to focus on core competencies, speed productivity and service, while ensuring compliance with today’s evolving regulations.Our clients have had tremendous success with our solutions, and are proud to share their experiences with peers. We’ve pulled together the following customer case studies that describe the challenges they faced – and how we worked together to solve them.

Henry Ford Hospital and Health Network
From a traditional copy service to ROI Online
One of the nation’s largest healthcare providers needed help handling its more than 42,000 ROI requests each year. Switching to ROI Online improved customer satisfaction, boosted revenue, and achieved a return on investment in
90 days. The health system also integrated Audit Tracker Online to receive a superior level of oversight for managing and tracking payer audit processes such as RAC.
See the feature in Healthcare IT News >>
See the feature in Healthcare Finance News >>
See the feature in For The Record >>
See the feature in Health Data Management >>
See the feature in MHIMA Focus >>
See the feature in Health Management Technology >>

WellSpan Health
Taking a global approach to audit management
The integrated health system – comprised of two hospitals and 65 ancillary sites – needed to get a better grasp of their audit and overpayment activity. By turning to MRO’s Audit Tracker Online software, the organization now manages incoming payer audit requests from initial medical records request through the appeals process and payment resolution. The software allows WellSpan to create detailed trend analyses, enhance the claims process and improve clinical and financial information.
See the feature in AIS Health’s Report on Medicare Compliance >>

Lehigh Valley Hospital and Health Network
Leveraging EMR investments through a customized solution
This community-based institution used the shared services model to cut the average turnaround time to five days
while reducing the number of people focused on ROI processing from five to two – all while creating a revenue generating department.
See the feature in ADVANCE for Health Information Executives >>
See the feature in For The Record >>

Rapid City Regional Hospital
Automating release-of-information for the other ROI
The South Dakota inpatient facility combats medical record backlog and continues to maintain control over the ROI process with MRO’s ROI Online.
See the feature in Healthcare Informatics >>

Riddle Memorial Hospital
From a manual process to ROI Online
This suburban Philadelphia hospital banished paperwork and took control of its release-of-information process while holding revenues steady. All it took was a few personal computers, two scanners and ROI Online.
See the feature in Healthcare’s Most Wired Magazine >>
See the feature in Pennsylvania HIMA Keystoner >>

Underwood-Memorial Hospital
Community hospital seeks personalized service through staffed release-of-information process
This New Jersey non-profit community hospital transitions from a large outsourcing ROI vendor to MRO’s staffed services release-of-information model to meet the needs and enhance the level of quality and care of the medical records process.
See the feature in Health Management Technology >>