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In a Journal of AHIMA article, MRO’s Angela Rose, MHA, RHIA, CHPS, FAHIMA, Director of Client Relations and Account Management, moderates a virtual roundtable discussion with three HIM experts, who discuss leading enterprise-wide projects such as centralizing PHI disclosure management.

From encoders to electronic health records (EHRs), health information management (HIM) professionals are often tasked with enterprise-wide project management including new technologies, changing workflows, and centralized operations. Information technology (IT) system implementations and enterprise-wide HIM standardization initiatives are two of the most common examples.

These massive projects require strong HIM skills, expanded partnerships, and greater collaboration among vendors, HIM,
IT, and others. Though HIM professionals have always managed projects, enterprise-wide endeavors raise the bar for communication, organization, and leadership. HIM professionals have unique abilities to manage enterprise-wide projects.

With leadership skills, specialized education, and peer-to-peer relationships, HIM is perfectly positioned to promote collaboration among all stakeholders, secure executive support, ensure timelines are met, and cover every detail of an enterprise-wide initiative. Equally important, HIM professionals can help team members solve problems, achieve their goals, and enjoy the journey.

In this virtual roundtable, three HIM experts discuss how to map out enterprise-wide projects, meet milestones, and resolve
common challenges. The discussion was moderated by Angela Rose, MHA, RHIA, CHPS, FAHIMA, director of client relations
and account management at MRO, a health information disclosure management company, based in Norristown, PA.


As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.

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