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Using AHIOS’s CRIS test to evaluate Release of Information competencies of their staff is a best practice that every healthcare provider organization should consider to protect patient privacy and mitigate risk. Mariela Twiggs, MS, RHIA, CHP, FAHIMA, Director of Motivation and Development for MRO, and Education Chair for AHIOS, discusses the importance of using this powerful tool.

Release of information (ROI) is a complex job in HIM. There are numerous competencies that need to be mastered amid various regulations, facility protocols, EHR systems, document management systems, billing systems, picture archiving and communication systems, protected health information (PHI) disclosure management platforms, and more. Having well-trained ROI staff is critical to protecting patient privacy and avoiding missteps that can put provider organizations out of compliance, facing fines, reputational damage, and even imprisonment.

Mariela Twiggs, MS, RHIA, CHP, FAHIMA, CDIA+

Mariela Twiggs, MS, RHIA, CHP, FAHIMA, CDIA+

With her experience as an HIM director and leading a Release of Information (ROI) company, Twiggs’ knowledge and understanding of clients’ needs and concerns bridges the gap between vendor and customers. In her role at MRO, she works with MRO’s employees to manage a role-based training, education and testing program that is comprehensive and current with external developments and regulations.

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