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In a blog post to HIM Scene, MRO’s Lula Jensen, MBA, RHIA, CCS, Director of Product Management, discusses business office disclosures and offers three tips for HIM directors to consider.

According to most business office staff, pulling information and releasing medical record documentation to payers is a necessary evil to get claims paid and reduce accounts receivables. It is not their core competency.

Whether the request is unsolicited or solicited by the payer, time required to compile information and respond wreaks havoc on business office productivity. Also in efforts to meet payer deadlines and expedite claims, human mistakes can be made. Incorrect patient information might slip through the cracks.

Despite concerns, many business office directors prefer that payer disclosures be sent out by their own business staff—versus by the HIM department. If your organization follows that practice, this HIM Scene blog post is for you.

Lula Jensen, MBA, RHIA, CCS

Jensen has a wealth of knowledge in Health Information Management (HIM) and Revenue Cycle Management, with over 15 years’ experience working in both provider and vendor settings. In addition to her product management roles at MRO, McKesson and CIOX (formerly IOD), she served as Revenue Cycle Manager at Fox Chase Cancer Center and taught a course on ICD-9 CM Coding and Reimbursement. In her role at MRO, she drives product management and new product initiatives to ensure client success and end-user satisfaction.

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