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YNHH is an early adopter of MRO’s new platform to ease the attaching of medical records to insurance claims for healthcare business offices.

The vendor, MRO, which specializes in release of information services via a platform that facilitates the exchange of protected health information, now is extending into outsourced business office functions supporting the revenue cycle, says Kim Charland, director of revenue cycle services at MRO. “Our workflows free up billing office staff to focus on revenue-generating tasks, while MRO handles the medical record selection, attachment to claims and distribution to payers,” she adds.

Kim Charland, BA, RHIT, CCS

In her role as Director of Revenue Cycle Services for MRO, Charland is responsible for the development and expansion of MRO’s PHI disclosure management solutions for hospital and health system business offices. Charland has nearly 30 years of healthcare consulting experience and is an established speaker and author on Revenue Cycle Management, HIM and hospital value based payment topics. She is an active member of AHIMA, HFMA, NAHQ, and is a Past President of NYHIMA and DCHIMA.

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