Skip to main content
Choosing the right vendor can be a challenging and daunting task, especially if your current service has been in place for a long time. Whether the service being considered for outsourcing options is in-house or with another vendor, the key to a successful transition is in the planning. Defined tasks and milestones are required to ensure a normal state of operations is achieved as efficiently and effectively as possible, keeping the end goal in mind—optimal outcomes for the organization, the vendor, and most importantly, the customer.

This virtual roundtable takes a close look at the real-life experiences of three HIM experts during their service vendor transitions. Topics include the challenges, lessons learned, and practical strategies that help ensure quality service and a lasting collaborative partnership. Facilitated by Angela Rose, MHA, RHIA, CHPS, FAHIMA, vice president of implementation services at MRO, the discussion focuses on each expert’s type of vendor transition: transcription, EHR, and ROI.

Angela Rose, MHA, RHIA, CHPS, FAHIMA

Angela Rose, MHA, RHIA, CHPS, FAHIMA

As Vice President of Implementation Services for MRO, Rose oversees and coordinates activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) platform. She has more than 20 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty for the St. Petersburg College Health Information Technology and Health Informatics Programs in St. Petersburg, Florida, and served on its advisory board. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.

More Posts