This virtual roundtable takes a close look at the real-life experiences of three HIM experts during their service vendor transitions. Topics include the challenges, lessons learned, and practical strategies that help ensure quality service and a lasting collaborative partnership. Facilitated by Angela Rose, MHA, RHIA, CHPS, FAHIMA, vice president of implementation services at MRO, the discussion focuses on each expert’s type of vendor transition: transcription, EHR, and ROI.
Choosing the right vendor can be a challenging and daunting task, especially if your current service has been in place for a long time. Whether the service being considered for outsourcing options is in-house or with another vendor, the key to a successful transition is in the planning. Defined tasks and milestones are required to ensure a normal state of operations is achieved as efficiently and effectively as possible, keeping the end goal in mind—optimal outcomes for the organization, the vendor, and most importantly, the customer.