The Challenge of Medical Records Requests in the Healthcare Business Office

Hot 2020 Health Information Management and Health Information Technology Topics

December 30, 2019

MRO’s Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services, is featured in a video interview at the 2018 Annual HFMA Conference.

At the HFMA Annual Conference, Healthcare Scene had a chance to talk with Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services at MRO, about the challenges that healthcare business offices face when it comes to processing requests for medical records from payers. This is an important topic that many healthcare organizations don’t address when it comes to HIPAA and ROI (Release of Information).

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Thirumalai "Raj" Rajagopal

As Senior VP, Payer Solutions for MRO, Raj is responsible for driving strategy, growth and operations of Payer Solutions. His focus is to develop Payer Solutions into a profitable line of business for MRO. Raj joins MRO from FIGmd, now an MRO company, where he was President of Payer and Enterprise Solutions. Raj is a senior healthcare executive with over 35 years of experience. Prior to FIGmd, Raj had experience building, operating and supporting the clients of the #1 KLAS-ranked claims clearinghouse at RealMed, an Availity company, for 13 years, which is where he pioneered early on, payer-provider relationships and alignment. His experience with large scale projects includes the launch of a nation-wide Mallperks Affinity program for the Simon Property Group, development and management of a worldwide imaging library for Jim Davis, the Garfield cartoonist and the launch of the Garfield store and being a key member of the initial launch of the computerization of the Indian Railway system. Raj received his Masters from IIT, Chennai (Madras) and Bachelors from IIT, Varanasi (Benares), both in India.