ROI and Revenue Cycle Crossover Calls for Collaboration

May 22, 2020

by Dawn Crump, Crump, MA, CHC, SSBB

The crossover between the release of information (ROI) process and revenue cycle involves multiple touch points and considerations, particularly for HIM professionals responsible for the secure disclosure of protected health information. With increased requests for audits and access to EHRs, collaboration between HIM and the business office is more important than ever before.

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Dawn Crump, MA, CHC, SSBB

As Senior Director of Revenue Cycle Solutions for MRO, Crump oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations. She has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Crump has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.