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MRO’s Lula Jensen, MBA, RHIA, CCS, Director of Product Management, discusses business office Release of Information.

The primary function of the hospital business office is to submit, process, and collect payment for healthcare claims. To complete these tasks effectively, millions of medical records are sent to third-party payers by business office personnel every year. These business office disclosures occur during the claims submission process or as part of retrospective payer reviews and audits.

According to most business office staff, pulling information and releasing medical record documentation to payers is a necessary evil to get claims paid and reduce accounts receivables. However, proactive revenue cycle professionals are beginning to discover a new silver lining in the onerous task of business office release of information (ROI): payer insights.

Lula Jensen, MBA, RHIA, CCS

Jensen has a wealth of knowledge in Health Information Management (HIM) and Revenue Cycle Management, with over 15 years’ experience working in both provider and vendor settings. In addition to her product management roles at MRO, McKesson and CIOX (formerly IOD), she served as Revenue Cycle Manager at Fox Chase Cancer Center and taught a course on ICD-9 CM Coding and Reimbursement. In her role at MRO, she drives product management and new product initiatives to ensure client success and end-user satisfaction.

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