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Experts – Client Relations

Client Relations and Account Management

Meet Diana Warner, MS, RHIA, CHPS, CPHI, FAHIMA, Director of Client Relations and Account Management

An industry expert with years of experience as an HIM Director and having worked in various leadership roles at AHIMA, Diana Warner, MS, RHIA, CHPS, CHPI, FAHIMA, Director of Client Relations and Account Management, brings extensive knowledge and understanding to MRO clients. Diana is one of many HIM-credentialed leaders on MRO’s Client Relations and Account Management team, which consults with clients to ensure optimization of our KLAS-rated #1 Release of Information platform and service. 

Dedicated to client success and satisfaction, the Client Relations and Account Management team provides the following services:

  • ROI playbooks— Customized client-specific playbooks are designed to provide quick and easy references for responding to ROI requests and can be utilized to standardize ROI processes across healthcare enterprises.
  • Early warning and issue resolution— Clients are protected against operational setbacks through a proactive weekly review of key performance and compliance metrics, identifying outlying sites and correcting potential issues early.
  • Service and satisfaction reviews— This team regularly communicates with clients to ensure we are meeting or exceeding customer service and satisfaction expectations. This includes quarterly business reviews and annual client surveys. 

If you’re seeking account management support from an accessible and responsive team of HIM experts, complete the form below to schedule a consultation. 

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