Background Summary

In addition to its primary hospital location, East Jefferson General Hospital (EJGH), based in Eastern Louisiana, has an associated regional cancer center, cardiovascular services, radiology and interventional care, ambulatory services and physician practices. With multiple Protected Health Information (PHI) disclosure points across the system, EJGH saw the need for a strong, standardized PHI disclosure management strategy and Release of Information (ROI) process across all departments and facilities.

By implementing MRO’s solution, staff across multiple locations began using standardized policies, procedures and technologies to process ROI requests, enhancing service levels and compliance.

Additional improvements were realized by transferring duties previously assigned to onsite staff to MRO’s National Service Center; these responsibilities included invoicing, mailing, sending notifications to requesters, generating correspondence and fulfilling other clerical duties. MRO’s NSC teams also perform Quality Assurance (QA) checks involving both human intervention and optical character recognition (OCR) software that scans for mixed patient data.

With MRO’s team and technology in place, EJGH is provided with extra assurance that the organization can remain compliant and error-free. Some key benefits of partnering with MRO include reduced risk due to additional QA Reviews, consistency and standardization.

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