In partnership with MRO, clients can be confident their ROI team is highly trained, motivated and ready to serve patients and requesters with superior customer service.
- Release of Information Specialists are equipped with the job knowledge to handle the complexities of disclosing PHI with excellent customer service skills.
- Staff are highly trained and tested in Privacy, Security, HIPAA, Customer Service, ROI competency, and they are required to pass the AHIOS Certified Release of Information Specialist (CRIS) test.
- MRO teams are kept up to date and quizzed on industry changes, new policies and technology with Training Tracks newsletters and assignments.
- MRO recognizes and celebrates the stories of our “Everyday Hero” ROI staff making a difference in the lives of clients, their patients and other requesters of PHI.
Want to learn more about our training? Connect with our in-house expert Mariela Twiggs, Senior Director of Motivation and Development.