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Customer Support

Customer Support

Our client services team understands the importance of providing quick, courteous service to busy HIM departments and other office administrators. Our support staff members can communicate technical issues at various levels of detail depending upon the audience – from technical novices to experts.

“Erika Calabrese, MRO’s ROI Client Operations Administrator is wonderful and an absolute delight to work with. She is always quick to respond to my emails and very helpful, even when we make things difficult for her! Thank you so much for all of your hard work and guidance!”

Chalise Johnson
Retrieval Specialist
MediConnect Global

Processing ROI requests and fulfilling RAC audits are transaction-oriented functions. MRO’s client support team works with each client to ensure requests flow through the system for timely delivery to the requestor. Our requestor communications strategy and call center is designed to provide efficient customer service to requesting organizations and remove this burden from the HIM department.

With MRO, you’ll receive support from a person, not a recording.