Claims Attachment Services
Reduce costly denials and expedite claims payments with MRO’s Claims Attachment Services.
Take more control of your organization’s revenue cycle with MRO’s Claims Attachment Services powered by our Business Office Edition (BOE) platform. BOE automates and expedites the aggregation and delivery of patient records and billing/claims forms. Business office requests are separated and prioritized from other ROI requests to ensure timely and compliant fulfillment.
MRO’s Claims Attachment Services centralize and streamline the workflow for claim-based medical record attachments to reduce response times and bring transparency to the process. Our platform expedites claim and audit record requests by using a dedicated team of ROI specialists, trained in the nuances and sensitivities of claim attachments. Then, we centralize, expedite and track record delivery. Wherever possible, we work with requesters to eliminate paper and automate record delivery by leveraging EDI, API’s, CMS, esMD and direct secure messaging (DSM). The BOE platform allows users to track requests and deliveries in real time and by integrating with your internal or third-party financial and audit systems, the entire cycle of claim attachments can be monitored.
By leveraging MRO’s Claims Attachment Services, you will:
Improve efficiency and drive transparency into every step of the process
Automate workflows and delivery methods to reduce operational costs
Reduce labor required and redeploy employees to other high-value projects, or improve margins
Minimize breaches with secure, compliant exchange of PHI
Renegotiate better payer terms with new and actionable data
Provide scalable, trackable delivery of patients’ medical records
Look up and resubmit requested documentation in seconds, should the payer not have a record of the original
- Deliver documentation quickly and compliantly by payer-requested delivery method, including electronic
Track deliveries and provide proof of receipt
Enhance interdepartmental collaboration through one centralized platform
Integrate with internal and external financial and audit management systems
Track status from request to delivery
Focus your staff on what they do best to maximize production
Claims Attachment Workflow
MRO’s Business Office Claims Attachment workflows are customized based on the healthcare organization’s needs, resources and technologies. The following graphic shows the MRO process at a high level.