As I reflect during this year’s Thanksgiving season, I find it both gratifying and humbling to see the progress that MRO has made since our humble beginnings in 2002. We formed MRO on the premise that a better platform for Release of Information (ROI) could be built, and we continue to evolve and meet the demands of our changing industry.

This year marked the company’s 15th anniversary, and as a co-founder of the company, I have had the great honor and privilege of watching the organization evolve and grow. There have been both exciting and interesting times throughout MRO’s history, including major milestones that helped transform the organization into the industry-recognized leader for Protected Health Information (PHI) disclosure management. I would like to take a moment to thank all our clients, employees and partners for the company’s continued growth and success.

Highlights and Milestones for MRO in 2017 Include:

  • MRO was named the KLAS Category Leader in the Release of Information service category for the fourth year in a row. As the 2017 Category Leader, MRO was rated No. 1 for ROI with an overall performance score of 93.7 out of 100, an increase from 91.9 in the 2015/2016 Best in KLAS: Software & Services report. KLAS scores are weighted in the following key areas – sales and contracting, implementation and training, service and support, and general and overall services.
  • Our Patient Advocate program at MRO’s National Service Center won a Stevie®Award for innovation in customer service. The Patient Advocate program was initiated by MRO’s Client Support team in 2016 to elevate the PHI disclosure management company’s focus on patient satisfaction. The Patient Advocate team provides specialized support to patients requesting medical records from MRO’s client locations.
  • named MRO the No. 34 midsize company on a list of Top Workplaces in Philadelphia. Out of 14,000 companies in the Philadelphia area, only 125 companies made this prestigious list.
  • Inc. magazine named MRO one of the fastest-growing private companies in the nation for the third year in a row. MRO’s appearance at No. 3988 on the annual list was a rare third showing after the company ranked No. 3903 in 2016, and 3290 in 2015.

We are proud to be recognized for our strong client and employee satisfaction scores as MRO grows, and we strive to continuously exceed expectations.

I’ll close with a note to our clients that it was great seeing so many of you at the recent AHIMA Convention in Los Angeles. Being at the convention this year only added to my sentiments as we had one of the larger booths in the exhibit hall. It doesn’t seem all that long ago that we were a first-time vendor with a small exhibit space and a handful of clients. I talk about MRO’s history exhibiting at the convention in the below video. Watch it to hear a funny story about our first time exhibiting!

2017 AHIMA Reflections Video: MRO’s History of Exhibiting

Our company’s success would not be possible without the contributions and support of so many people over the years, for which I am eternally grateful. Thank you, and Happy Thanksgiving!

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