Atlantic City Medical Center selects MRO for ROI
State of the art technology streamlines Atlantic City Medical Center ROI workflow
With ROI Online, ACMC is able to process ROI in-house with MRO providing fulfillment duties such as requestor communication, billing, collections, and record distribution. ACMC receives inbound requests, validates them, determines what to release and inputs the requested records into the online system. MRO is then responsible for processing the requests to completion.
“The MRO system has streamlined our ROI process”, stated Nancy Walborn, Director of Health Information Management at ACMC. “The volume of inbound requestor calls has dropped significantly since we started with MRO. Many of our requests can be fulfilled without scanning the paper chart because the MRO system can import electronic documents directly into the release workflow, such as previously scanned records or reports stored in our Clinical Information System. MRO has also been able to provide customized reporting and tracking features for our department”.
“ROI Online is designed to simplify the ROI process for medical facilities”, stated Stephen Hynes, Vice President of Sales & Marketing for MRO. “The system enables the facility to easily handle tasks considered core-functions of medical records – validating requests and determining what to release. Functions such as requestor communications, billing, collections, and the distribution of records, are outsourced to MRO”.
“From a Business Office perspective, MRO has helped streamlined our processes as well”, added Kathleen Goodwin, Director of Patient Accounts for ACMC. “My staff receives notification that a requested record is available online as soon as the medical records department processes our request. The Patient Accounts staff then log onto the system and access the requested records. We then have permanent online access to that requested record set, eliminating the need to send a second request to medical records for denials, appeals, secondary insurance, etc.”
Hospitals or outpatient facilities of any size can benefit from this program”, stated John Walton, Director of Sales for MRO. “In addition to gaining control of the ROI process, the facility can generate a profitable revenue stream since MRO and the facility share the collected revenue on a monthly basis. We can also customize the workflow to meet the requirements of individual facilities”.
About Atlantic City Medical Center
Atlantic City Medical Center (ACMC), a two campus regional medical center, has served patients throughout southern New Jersey for more than a century. ACMC City Division is located in Atlantic City, where the hospital was founded in 1898. ACMC Mainland Division, which opened in 1975, is in Galloway Township, one of the fastest growing residential areas in New Jersey.
ACMC became the 105th hospital in the nation and the 15th hospital in New Jersey to attain the prestigious Nursing Magnet™ designated hospital; and one of the elite hospitals nationwide to achieve the J.D. Power and Associates Distinguished Hospital designation for service excellence by providing an outstanding patient experience, in March of 2004. ACMC’s talented and diverse staff uses the most advanced clinical and information technology to deliver world-class care for patients, in an environment that enhances patient safety. A regional leader in acute care services, ACMC is home to many centers of excellence and unique programs. The Heart Institute at ACMC is the region’s only complete cardiac surgery program. The ACMC Regional Trauma Center is the third busiest trauma center in New Jersey. The Center for Surgical Weight Loss & Wellness at ACMC offers minimally invasive laparoscopic gastric bypass and laparoscopic adjustable gastric banding surgeries for the treatment of morbid obesity as part of a comprehensive weight loss program. Other Centers of excellence include the ACMC Ruth Newman Shapiro Regional Cancer Center; the ACMC Regional Neonatal Intensive Care Unit; the Joint and Spine Institute at ACMC; the ACMC Regional Mobile Intensive Care Unit and AtlantiCare Women’s Health & Wellnesss.
About Medical Records Online
MRO provides simple and affordable medical records solutions to healthcare providers. By leveraging Internet technology and combining it with MRO’s state-of-the-art software and document capture systems, MRO provides simple, effective, and affordable solutions that integrate with daily workflow processes.
Press contact information:
Becky McLaughlin, MRO, (610) 994-7500, ext. 353